CONFERENCE PROGRAMME
Agenda
Two days of discussions, workshops, expert insights and networking.
ROUNDTABLE DISCUSSION
60% FULL
Food Service Hygiene Dialogue
Time: 10:30 AM – 12:00 Noon
Theme: Supplier hygiene auditing in the GCC — how many food businesses actually visit and verify their suppliers?
Alan Zering
EMMEA region Managing Director Intertek Cristal
Andrew Cullen
Director of Operations Gates Hospitality
Rita Abu Obeid
Founder Specifico
Maria Challawala
QHSE Advisor Kitopi
Hendriea DCosta
Food Safety Manager Saddle Group
Aswathy Chulliparambil
Founder and Managing Director Food Safety Squad
Jahaber Sadiq
Head of Food Safety, Microbiology and Halal Compliance Emirates Flight Catering
Mona Harbali
Sr. Food Safety Manager Lavoya Restaurants Group
Marwa Kazoun
Founder and Food Safety Consultant QualiSure Consultancy
MAIN CONFERENCE
10:30 AM
Keynote
Opening & Keynote Address
10:45 AM – 11:25 AM
Panel Discussion
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Supply Chain Shockwaves: How Cleaning & FM Companies Can Stay Operational During Global and Regional Market Disruptions
Minar Aliyar
Executive Housekeeper AlKhoory Hotels
Joseph Mathew
Division Manager - Housekeeping Services First Security Group
Ibrahim Khaled
Senior Supply Chain Manager Emrill
Muhammed Sharjeel Nawaz
Supply Chain Director Dhofar Global
11:30 AM – 11:45 AM
Expert Talk
The Great Workforce Reset: Who Will Clean by 2035?
Andrea Yoko
Director Yoko Excellence Solutions
11:50 AM – 12:00 PM
Audience Activity
Innovation Exchange: The Next Big Ideas in Cleaning & FM
12:00 PM – 12:50 PM
Panel Discussion
ESG Reporting for Soft FM Providers
Measuring and Communicating Environmental Impact
Mohamed Abou Laban
Managing Director OCS
Rekha Harikumar
Chief Operating Officer Rons Group
Dr Karima Hamani
Associate Professor Heriot-Watt University Dubai
Julian Khalil
Managing Director Farnek
Luis Carlos Barroso
ACCIONA ME Director Facility Service Business
Nadesh Gandhari
Head of ESG Berkeley Services
1:00 PM – 1:30 PM
Break
Innovation Case & Lunch
1:45 PM - 2:35 PM
Panel Discussion
Wellbeing Behind the Scenes: Protecting the Physical and Mental Health of Housekeeping Teams
Darren Williams
General Manager, Grako LLC & Chair of IRATA International Equipment and Standards Committee
Nadeem Saleem
Cluster Executive Housekeeper Bahi Ajman Palace Hotel/Coral Beach Resort Sharjah
Ram Sharan Khatiwada
Support Services Manager (Housekeeping Manager)Al Ain
Esther Ezekiel
Director of People & Culture Swissotel Al Ghurair
Sajjad Akram
Soft FM Expert Consultant Masdar City
2:40 PM - 3:25 PM
Panel discussion
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Water Crisis: Can Commercial Laundries Survive the Next Decade of Resource Pressure?
Gary Teeley
General Manager Super Laundry
Jorge Damasceno
Group Chief Executive Officer Bubble Holding
Mohamed Metwali
General Manager JENSEN ME Laundry Equipment Trading
Amol Thitme
Operations Manager La Laundry
3:30 PM to 3:45 PM
Audience Activity
Spot the Differences
3:45 PM
Felicitation Ceremony
Felicitation Ceremony
4:00 PM
End of Conference
Closing
ROUNDTABLE DISCUSSION
60% FULL
The Healthcare Hygiene Dialogue
Time: 10:30 AM – 12:00 Noon
Theme: Environmental hygiene as the missing pillar of HAI prevention
Ram Sharan Khatiwada
Support Services Manager - (Housekeeping Manager) Al Ain
Arjun Mohan
Chief Executive Officer Vanguard Facilities Management
Remya Venugopalan
Director of Operations International Modern Hospital
MAIN CONFERENCE
10:30 AM
Keynote
Opening & Keynote Address
10:45 AM – 11:25 AM
Panel Discussion
The Emotion Economy of Housekeeping: Why Cleanliness Now Shapes Guest Trust
Tatjana Ahmed
Director of Housekeeping, Grand Hyatt Dubai and Chairperson UAE Housekeepers Association
Mohamed Ziada
Executive Housekeeper Anantara Mina Ras Al Khaimah Resort
Subhojit Banerjee
Executive Director of Housekeeping Wynn Al Marjan Island
11:30 am - 11:45 am
Expert Talk
Beyond Compliance: Why Hand Hygiene Culture Still Fails in High-Traffic Facilities
Silke Joypaul
Senior Manager Cleaning Services, Terminal Service Delivery DXB
11:50 am - 12 noon
Audience Activity
Audience Activity
12 noon - 12:50 pm
Panel Discussion
Sustainability Theatre vs Real Impact: What Clients Are No Longer Falling For
Nadia Ibrahim
Regional Lead – Regenerative Climate and Circularity Surbana Jurong Group
John Manohar
Cluster Director of Housekeeping Jacob's J5 Hotels
John Cole
Director of Assets, Property and Support Services Expo City, Dubai
1:00 pm - 1:30 pm
Break
Innovation Case & Lunch
1:45 PM - 2:35 PM
Workshop
The Cleaning Control Room: Making Real-Time Decisions in High-Pressure Operations
2:40 PM - 3:25 PM
Panel Discussion
Can Agentic AI Replace Experience? The Human Debate in Cleaning & FM
Pamini Hemaprabha
Global Luxury Hospitality & Retail Professional
John Cole
Director of Assets, Property and Support Services Expo City, Dubai
Javeria Aijaz
Managing Director HITEK
3:30 PM - 3:45 PM
Expert Talk
Heat, Humidity & Human Fatigue: The Workforce Reality Inside Laundries
Amol Thitme
Operations Manager La Laundry
3:45 PM
Felicitation Ceremony
Felicitation Ceremony
4:00 PM
End of Conference
Closing
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